Archive for Best Practices

How to Increase Salesforce Adoption

What would you do differently if you were deploying SFDC today?

Reviewing the lesson’s learned from a successful (or not) project always yields some insights that can be used for future projects. I was not around during my company’s initial deployment of Salesforce.com, but I have lived with the repercussions of the decisions made by that team. This post outlines my thoughts on what I would do differently, from an end user adoption enablement perspective, if I was part of another large scale(20-30k seat), global deployment of Salesforce.com.

The size and location of your internal SFDC user base definitely factors into any enablement planning, but these three focus areas are applicable to any size org.

  1. Personify your end users
  2. Use multiple communications streams
  3. Functional vs. Strategic training

After the break I will cover these three focus areas in detail.
Click here to continue How to Increase Salesforce Adoption

Welcome to SFDCBestPractices.com

Welcome to Salesforce.com Best Practices! The site was created in order to bring together the best ideas, strategies and methods for driving business value from your Salesforce.com implementation. There are a lot of resources out there that can show you what to do before and during your Salesforce.com deployment, I intend to guide you through the journey after you have deployed.

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Look forward to working with all of you!

Cheers,
Jonathan